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Frequently Asked Questions

Find answers to commonly asked questions regarding the various services Kapnick Strive provides. 

We’re here to help.

What is Kapnick Strive and what is our mission?
Our goal is to help you achieve your best health today by providing education, support, resources and rewards. Strive also helps proactively manage healthcare costs by helping you maintain and improve your overall health and wellness
What is the Health Hub?
The Health Hub is where you can find all things health and wellness – no account required. Access your insurance and benefit providers, Kapnick Strive resources, and educational materials all in one place. 
Where do I register for Strive’s Monthly Webinars and Meditation Moments?

You can register for monthly webinars and meditation moments by visiting our Strive Library. Here, you can not only register for upcoming webinars and meditation moments, but also view previous ones, view our newsletters, and access other additional wellness resources.

Is my data shared with my employer or third parties?
All information gathered from the Health Risk Assessment, Wellbeing Activity forms, and biometric health screening is confidential. No personal health information or user data is shared with your employer or third parties. 
Who is my Wellness Coordinator?
Please reach out to your HR/Benefits contact through your employer or send an email to strive@kapnick.com 
What is the Wellness Portal?
The wellness portal is a comprehensive platform offering a diverse array of tools and resources designed to support individuals in reaching their optimal state of well-being. It includes features such as wellness challenges, informative presentations, a health risk assessment (HRA), engagement tools, a health and wellness library, tracking functionalities, a reward points program, and personalized health reports.
What is available on the Wellness Portal?

You can participate in wellness challenges, complete your annual health risk assessment (HRA), find educational resources, track your healthy behaviors, sync your fitness device, find the latest wellness news, and more! Access the wellness portal at www.kapnickstrive.com 

I am a new employee; how do I gain access to my wellness portal?

From any internet browser, go to www.kapnickstrive.com 

  1. Select "Sign-Up" 
  1. Enter: Last Name, DOB, & Last 4 of SSN 
  1. Agree to Terms & Conditions 
  1. Enter remaining information & create your username and password 
How do I sync my smartwatch?

Follow the instructions here to sync your smartwatch.

How do I download and connect to the MyWell app?
  1. From your phone, go to your App Store and search “MyWellApp by Corehealth” to download the app. 
  1. From an internet browser, log in to your wellness portal and hover your mouse over your profile picture to reveal the drop-down menu. 
  1. Click "Mobile Access" and then click "New." 
  1. Enter the code into your MyWellApp, then wait 2-5 minutes before logging in. 
I am having trouble logging in/registering my wellness portal account.

You can reach out to our Kapnick Strive Customer Service Line at 877-233-2296 Monday – Friday, 8:30 AM – 5:00 PM or reach out via email at Strive@Kapnick.com

Where can I see all the wellness events and activities offered this year?

From the Home page of your Wellness Portal click on the circle titled “Social.” From this page, scroll down until you can view the Event Calendar. On the calendar you’ll be able to view upcoming challenges, wellness presentations, webinars, and more! Additionally, from your Health Hub you’ll be able to access a printable version of the 2024 Wellness Calendar. 

What activities can I track?

You can track any wellness related activities, such as 5k’s, triathlons, marathons, volunteering, going to a financial wellness class, working with a therapist, reading health and wellness-related articles, and more. 

How many points is each activity worth?

For more details about wellbeing activities and points, visit the Home page of your Wellness Portal and scroll down to the “Points Program” widget.

How do I join a Wellness Challenge?

From the Home page of your Wellness Portal, scroll down until you see a section titled “Click the Image to Join the Challenge!” Simply click the image and click “Join Challenge” when prompted.

I am trying to submit my forms for my preventative exams/vaccinations and I only see points allotted for one form.

When completing the forms for different exams and/or vaccinations, please ensure that they are dated separately. For example, if you completed two vaccinations on the same date, each vaccination needs to be dated differently to submit both forms; i.e. only one form can be submitted per day in each category.

If I submit a form for completing a preventative exam in a different month than when I am submitting the form, when will I receive points?

You will receive points on the date the form is submitted to the Wellness Portal.  

Where do I access my health report?
Seven to ten business days after completing your screening, your health report can be accessed on your wellness portal at kapnickstrive.com. From the Home page, click on the circle labeled “Assessment.” From here you’ll be able to view any current and past health reports.  
How do I schedule my health screening appointment? 
Scheduling your biometric health screening appointment is easy and done on your Kapnick wellness portal at www.kapnickstrive.com. 
My health screening event location has no more available appointments, how can I get my health screening?
Although reserving an appointment is recommended, walk-ins are welcome at each screening location but it not guaranteed you will be able to seen due to the availability of supplies. Please notify your wellness coordinator and/or site contact to let them know when you plan on attending the health screening to help ensure supply availability.  
I will not be able to make the appointment I originally selected, am I able to reschedule?
You can log-in to your wellness portal and reschedule your appointment to a later date if available. You can also reach out via phone or email and request your appointment be rescheduled.
What if I am not able to attend any of the health screening events.
If you are unable to attend any of the scheduled health screening events, please reach out to your wellness coordinator at Kapnick, or send an email to Strive@Kapnick.com  
How do I prepare for my upcoming health screening?
You should fast for 8-12 hours before your screening time and ensure you are well hydrated. Continue taking any medication as prescribed and follow your doctor’s recommendations. If you would like more information regarding screening preparation, reach out via email at Strive@Kapnick.com and we can send you a Screening Preparation Flyer.  
I take medication that requires me to take food, should I still fast?
If you take medication that requires you to eat, please continue taking your medication as prescribed. 
Why should I participate in the health screenings?

Participation in health screenings is important for personal well-being and helps identify potential health risks early on. It allows for preventive measures and promotes a healthier lifestyle.  

  • Early Detection: Health screenings can identify potential health issues at an early stage, allowing for prompt intervention and treatment, which may prevent serious health complications later on. 
  • Preventive Care: Regular screenings promote a proactive approach to healthcare by helping individuals become aware of their health status and encouraging them to adopt healthier lifestyle choices. 
  • Cost Savings: Detecting health problems early can lead to more affordable treatment options and may reduce healthcare costs in the long run.
  • Personalized Health Planning: Screening results can provide valuable insights into individual health risks and enable personalized health planning, including tailored preventive measures and interventions. 
  • Health Education: Health screenings often come with educational resources and information on how to manage health risks effectively, empowering individuals to take control of their health and make informed decisions. 
  • Overall Health Improvement: Regular health screenings contribute to overall health improvement by promoting early detection, preventive care, and health-conscious behavior. 
What tests are included in the health screening?

The baseline tests included in your health report include height, weight, hip and waist measurements, blood pressure, total cholesterol, HDL, LDL, triglycerides, glucose, Hemoglobin A1C, Nicotine, and Gamma Glutamyl Transferase (GGT). 

Does the health screening cost me anything?

The annual biometric health screening is offered free of charge by your employer. Depending on your screening, you may have the option to pay for additional testing. For more information, please reach out to your Wellness Coordinator or HR contact. 

Where do I access my health report?

Seven to ten business days after completing your screening, your health report can be accessed on your wellness portal at kapnickstrive.com. From the Home page, click on the circle labeled “Assessment.” From here you’ll be able to view any current and past health reports.  Your report will contain your personal health score, a number derived from only your biometric screening results on a scale from 0-100, with 100 being the optimal health score. The information obtained is strictly confidential and will not be shared with anyone. 

How soon will my health report results be available?

The health report can take up to 7-10 business days to be available within your wellness portal. If it has been past the 10 business days and you still have not yet received your health report, please reach out to your wellness coordinator.  

What is a business day?

A business day, also commonly referred to as a working day, is a day of the week when businesses and financial institutions are open and operational. It is typically Monday through Friday, excluding weekends (Saturday and Sunday) and public holidays. Kapnick Strive business days are Monday through Friday, 8:30 AM – 5:00 PM EST. 

Will my personal health information be kept confidential?

Yes, all information gathered from the Health Risk Assessment, Wellbeing Activity forms, and biometric Health screening is confidential. No personal health information is shared with your employer or third parties.

My spouse is not able to log in/register an account inside the wellness portal.

If your spouse is covered on your medical plan, they are eligible to have a wellness account on kapnickstrive.com and participate in the health screening. Please contact your Wellness Coordinator to see if your spouse is eligible for a wellness account. 

I don’t see my spouse’s health report.

Each individual that is eligible to participate in the health screenings has their own wellness portal. The health report will be available 7-10 business days after your biometric screening. Each individual will need to log into their own account to view their health report.  In accordance with HIPPA, because the wellness portal contains personal health information (PHI), we cannot give account information to anyone other than the individual without written consent. 

Can I submit blood work that I received from my doctor?

Although we commend your well-being efforts and support a relationship with your healthcare provider, we are unable to accept blood work received from healthcare provider. 

My healthcare provider deems it medically inadvisable for me to participate in the health screenings, can I still become incentive eligible?

If your healthcare provider deems it medically inadvisable for you participate in the health screenings, please reach out to your Wellness Coordinator to learn more about our medical necessity review. 

How do I know if I am incentive eligible?

Incentive eligibility criteria may vary. Your Wellness Coordinator should provide information on the specific requirements to qualify for incentives. Typically, it may involve the following: 

First-time participants are automatically eligible for the wellness incentive upon completion of their health risk assessment (HRA) AND biometric health screening.  

Repeat Participants that have completed a screening in the previous year will need to achieve: 

  • Health Score of 70 or higher OR 
  • Improve their previous Health Score by 5 points  
  • Complete their HRA 
What if I am not incentive eligible? How do I become incentive eligible?

If a repeat participant does not receive a Health Score of 70 or higher and/or does not improve your previous year score by 5 points, they are still eligible to receive the incentive by completing our Reasonable Alternative Standard (RAS) program. This is a telephonic health coaching program in which you will speak with a health coach over the phone once a week for 6 weeks to review your health results and create a plan to achieve your health and wellness goals. 

One of my measurements on my health report is wrong, how do I get it fixed?

If you believe there's an error in your health report, contact Kapnick Strive at Strive@kapnick.com to report the discrepancy.

What is the RAS Health Coaching Program?
RAS stands for reasonable alternative standard health coaching. The RAS program is a 6-week telephonic health coaching program where a health coach will call once per week to work on health-related goals, help with exercise and nutritional questions, and review your health report/answer any questions you may have.
What is the role of a health coach?

A health coach is a professional who supports and guides individuals in achieving their health and wellness goals. They assist with creating personalized strategies for improving overall well-being, focusing on areas such as nutrition, exercise, stress management, and lifestyle changes. Health coaches provide motivation, accountability, and expert advice to help make sustainable changes and reach desired outcomes.

For more detailed information, click here: The Role of a Health Coach.

How do I know if I qualify for RAS?
If a repeat participant does not receive a Health Score of 70 or higher and/or does not improve your previous year score by 5 points, they are still eligible to receive the incentive by completing the Kapnick Strive Reasonable Alternative Standard (RAS) program. This is a telephonic health coaching program in which you will speak with a health coach over the phone once a week for 6-weeks to review your health results and create a plan to achieve your health and wellness goals.
How do I sign up for RAS?
If you qualify for the RAS program, you can sign up within your Strive wellness portal. From there, your health coach will give you a call.  Click here for instructions on how to enroll into the RAS health coaching program. 
What happens after I complete the RAS program?

Upon immediate completion of the RAS program, the wellness coordinator will reach out to your employer and notify them you have completed the RAS program. You then will become incentive eligible.  

In addition, you are now equipped with valuable tools and resources to seamlessly integrate wellness practices into your daily life. The newfound knowledge and skills obtained during the RAS program empower you to proactively pursue and achieve your health and wellness goals. Whether it's adopting healthier habits, managing stress, or incorporating fitness routines, you now have the means to make informed choices that contribute to your overall well-being. The post-RAS phase is not just about completion; it's about embracing an approach to health that extends beyond the program, fostering lasting positive changes for a healthier future. 

Are there alternative programs to the Reasonable Alternative Standard (RAS) program?

Yes, if your employer provides one of the following programs, participants may enroll in one of these programs in lieu of completing the RAS program with Kapnick Strive in order to receive the wellness incentive:

  • Omada
  • Livongo
  • Livongo Whole-Person

Participants who choose to enroll in one of these alternative programs will need to fill out the RAS Exempt form to confirm their enrollment and email it to their wellness coordinator.